Streamline your retail operations for optimal efficiency and accelerated growth
Shopping mall management software
We work with the best in retail
Transform your retail operations with powerful data-driven insights
Our shopping mall management software helps you achieve better results with less effort. Make smarter decisions and grow your business faster with innovative features and data-driven insights.
Shopping mall management is easier than ever. Retail Report streamlines your operations and gives you a complete overview of your shopping mall’s performance. The shopping mall management system monitors, manages, analyses, and reports on every aspect so you never miss a beat.
Management & operations
FEATURES
Communications
Drive tenant engagement and increase retention
Tenant communication has always been challenging. The retail industry is so fast moving that your tenants’ needs and expectations constantly change. Our in-built communications tool improves communication and allows you to actively engage with your tenants to create stronger relationships and improve retention. Send messages and documents to tenants, on-site departments, and third-party contacts at the touch of a button.
Multiple ways to communicate
Whether it’s by text message, phone call, or email – let your tenants decide the best way to contact them. This improves the tenant experience and can lead to better retention rates.
Create custom groups
You can create custom distribution groups such as retailers, suppliers, management, and security. This makes information sharing faster and more efficient.
Keep an audit trail
Retail Report keeps a record of all your communications sent out via the shopping mall management system. This includes any follow-up actions and responses from your contacts so you can keep an accurate audit trail.
Crisis management
Your lifeline for effective crisis communication
Our shopping mall software has an in-built crisis management tool that sends out alerts and critical information during emergencies. Retail Report can send out alerts by SMS text, email, or voice call to all your stakeholders simultaneously, ensuring everyone gets the message fast, no matter their location or device. You can request recipients to acknowledge and respond to the alert to confirm it has been received. This can be done via their keypad at the touch of a button.
Once the event has been logged in the shopping mall management system, it’s easy to keep track until it’s resolved. You can keep everyone in the loop by adding actions and sending further updates.
Document management
Manage documents efficiently and keep everything secure
Go paperless with Retail Report. Filing documents takes forever, and files are often a nightmare to retrieve – not to mention all that space they take up. Our retail document management software ensures all your important documents are securely stored and backed up on the cloud. This frees up valuable space so you can make the most of every square foot for core business activities. We’re accredited with ISO 27001 for Information Security, enabling us to securely store even your most sensitive information.
- Cloud storage for all your important documents
- Robust cyber security to keep your documents safe and secure
- Flexible access from any device, anywhere, at any time
- Controlled access for authorised users only
Retail Report calendar
Centralise your events into a single, easy-to-use calendar
Retail Report’s in-built calendar makes it easy to schedule and keep track of events and promotions. When events are added to the calendar, they’re automatically updated on the Retailer Portal, keeping everything aligned.
The calendar is integrated with the enriched reporting functionality. This means you can monitor the impact of events on performance metrics such as footfall. See at a glance what’s working and what’s not so you can adapt your marketing strategy to drive performance and increase revenue.
Data insights
Harness the unstoppable power of data-driven insights
Make smarter decisions and grow your business faster with innovative features and data-driven insights. Data is at the heart of Retail Report. Our shopping mall management software pulls all your data streams into one, easy-to-use dashboard, giving you a single source of truth. As well as centralising all your data, it has built-in forecasting capabilities, enabling you to effectively forecast and optimise your planning.
- Swap your spreadsheets for visual reports
- No more manual reporting – it’s all automated
- Dramatically improve performance across your portfolio
- Make better decisions based on data-driven insights
- Deliver critical insights fast
- Simplify and speed up your reporting
- Keep your finger on the pulse
- Discover your biggest opportunities
Why choose Retail Report
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Secure and robust infrastructure
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Unrivalled customer support
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Quick and smooth onboarding
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Constant product improvements
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Seamless user experience
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Easy integration with leading retail apps
What our clients are saying
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Retail Report has proven to be an important tool for our Centre Team at The Glades. We rely on it daily to monitor key metrics that provide valuable insights into the performance of The Glades.
One of the standout features of Retail Report is its ability to streamline all of our data, offering us a centralised platform to analyse and track our performance. The information is presented in a clear and visually engaging format, making it easy for us to interpret and share with stakeholders.
Will Greenland & Mark Haynes
The Glades
Navy Pier is extremely pleased with the exceptional service provided by Retail Report. Their team consistently goes above and beyond to ensure that our needs are met promptly and efficiently. The automated data collection and reporting features on their platform have strengthened our ability to track and manage sales data and tenant performance, enabling us to make critical business decisions with ease
Lilia Guzman
Navy Pier
We’re very pleased with the sales collection service we receive from Retail Report. The majority of tenant sales data is collected via automated emails, and the Retail Report team call the remaining stores on Monday morning and efficiently gather the remaining sales data. This saves the on-site team here so much time, allowing us to focus on other areas. We’ve received very good feedback from our retailers who find the team friendly and helpful.
Lauren Sapsed
Grand Arcade
We started using the Retail Report sales data collection at our centre just over a year ago, and have been very pleased with the quality, reliability and accuracy of the service. We like that we are able to offer our retailers a variety of different collection methods, including automated call, text, email, and dedicated cloud portal. The number of participating retailers has also increased since we started using the service, which is a big plus point for us. The data analytics and reporting tool is very good, and has been tailored to our specific requirements in a number of areas. Overall we are very impressed with the service and would have no hesitation in recommending it.
Suzy Wood
Wimbledon Quarter
I found Retail Report to be a flexible and innovative multi-platform tool that assists me in my day-to-day tasks as a centre manager. The ability to have it working seamlessly on my desktop as well as my mobile device is invaluable. It allows me great flexibility and a single point of data retrieval regardless of where I am (at my desk or a remote meeting). This coupled with its constantly evolving nature seems to be the way forward in our industry and the best use of technology to simplify our workload.
Lee Papadopoulos
The Atrium
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