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Shopping mall management software

Streamline your retail operations for optimal efficiency and accelerated growth

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We work with the best in retail

Transform your retail operations with powerful data-driven insights

Our shopping mall management software helps you achieve better results with less effort. Make smarter decisions and grow your business faster with innovative features and data-driven insights.

Shopping mall management is easier than ever. Retail Report streamlines your operations and gives you a complete overview of your shopping mall’s performance. The shopping mall management system monitors, manages, analyses, and reports on every aspect so you never miss a beat.

Management & operations

FEATURES

Communications

Drive tenant engagement and increase retention

Tenant communication has always been challenging. The retail industry is so fast moving that your tenants’ needs and expectations constantly change. Our in-built communications tool improves communication and allows you to actively engage with your tenants to create stronger relationships and improve retention. Send messages and documents to tenants, on-site departments, and third-party contacts at the touch of a button.

Multiple ways to communicate

Whether it’s by text message, phone call, or email – let your tenants decide the best way to contact them. This improves the tenant experience and can lead to better retention rates.

Create custom groups

You can create custom distribution groups such as retailers, suppliers, management, and security. This makes information sharing faster and more efficient.

Keep an audit trail

Retail Report keeps a record of all your communications sent out via the shopping mall management system. This includes any follow-up actions and responses from your contacts so you can keep an accurate audit trail.

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Crisis management

Your lifeline for effective crisis communication

Our shopping mall software has an in-built crisis management tool that sends out alerts and critical information during emergencies. Retail Report can send out alerts by SMS text, email, or voice call to all your stakeholders simultaneously, ensuring everyone gets the message fast, no matter their location or device. You can request recipients to acknowledge and respond to the alert to confirm it has been received. This can be done via their keypad at the touch of a button.

Once the event has been logged in the shopping mall management system, it’s easy to keep track until it’s resolved. You can keep everyone in the loop by adding actions and sending further updates.

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Document management

Manage documents efficiently and keep everything secure

Go paperless with Retail Report. Filing documents takes forever, and files are often a nightmare to retrieve – not to mention all that space they take up. Our retail document management software ensures all your important documents are securely stored and backed up on the cloud. This frees up valuable space so you can make the most of every square foot for core business activities. We’re accredited with ISO 27001 for Information Security, enabling us to securely store even your most sensitive information.

Cloud storage for all your important documents
Robust cyber security to keep your documents safe and secure
Flexible access from any device, anywhere, at any time
Controlled access for authorised users only

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Retail Report calendar

Centralise your events into a single, easy-to-use calendar

Retail Report’s in-built calendar makes it easy to schedule and keep track of events and promotions. When events are added to the calendar, they’re automatically updated on the Retailer Portal, keeping everything aligned.
The calendar is integrated with the enriched reporting functionality. This means you can monitor the impact of events on performance metrics such as footfall. See at a glance what’s working and what’s not so you can adapt your marketing strategy to drive performance and increase revenue.

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Data insights

Harness the unstoppable power of data-driven insights

Make smarter decisions and grow your business faster with innovative features and data-driven insights. Data is at the heart of Retail Report. Our shopping mall management software pulls all your data streams into one, easy-to-use dashboard, giving you a single source of truth. As well as centralising all your data, it has built-in forecasting capabilities, enabling you to effectively forecast and optimise your planning.

Swap your spreadsheets for visual reports
No more manual reporting – it’s all automated
Dramatically improve performance across your portfolio
Make better decisions based on data-driven insights
Deliver critical insights fast
Simplify and speed up your reporting
Keep your finger on the pulse
Discover your biggest opportunities

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Discover more ways we can help you

Who uses Retail Report?

Landlords

Maximise your property’s performance and value with data-driven insights.

Managing agents

Monitor, manage and report on every aspect of your property portfolio from a single platform.

Management teams

Streamline your processes to improve operational efficiencies and increase productivity.

Retailers

Maximise the performance of your retail store by leveraging powerful analytics.

Why choose Retail Report

Secure and robust infrastructure
Unrivalled customer support
Quick and smooth onboarding
Constant product improvements
Seamless user experience
Easy integration with leading retail apps

What our clients are saying

Retail Report has proven to be an important tool for our Centre Team at The Glades. We rely on it daily to monitor key metrics that provide valuable insights into the performance of The Glades.

One of the standout features of Retail Report is its ability to streamline all of our data, offering us a centralised platform to analyse and track our performance. The information is presented in a clear and visually engaging format, making it easy for us to interpret and share with stakeholders.

Will Greenland & Mark Haynes

The Glades
Navy Pier is extremely pleased with the exceptional service provided by Retail Report. Their team consistently goes above and beyond to ensure that our needs are met promptly and efficiently. The automated data collection and reporting features on their platform have strengthened our ability to track and manage sales data and tenant performance, enabling us to make critical business decisions with ease

Lilia Guzman

Navy Pier
We’re very pleased with the sales collection service we receive from Retail Report. The majority of tenant sales data is collected via automated emails, and the Retail Report team call the remaining stores on Monday morning and efficiently gather the remaining sales data. This saves the on-site team here so much time, allowing us to focus on other areas. We’ve received very good feedback from our retailers who find the team friendly and helpful.

Lauren Sapsed

Grand Arcade
We started using the Retail Report sales data collection at our centre just over a year ago, and have been very pleased with the quality, reliability and accuracy of the service. We like that we are able to offer our retailers a variety of different collection methods, including automated call, text, email, and dedicated cloud portal. The number of participating retailers has also increased since we started using the service, which is a big plus point for us. The data analytics and reporting tool is very good, and has been tailored to our specific requirements in a number of areas. Overall we are very impressed with the service and would have no hesitation in recommending it.

Suzy Wood

Wimbledon Quarter
I found Retail Report to be a flexible and innovative multi-platform tool that assists me in my day-to-day tasks as a centre manager. The ability to have it working seamlessly on my desktop as well as my mobile device is invaluable. It allows me great flexibility and a single point of data retrieval regardless of where I am (at my desk or a remote meeting). This coupled with its constantly evolving nature seems to be the way forward in our industry and the best use of technology to simplify our workload.

Lee Papadopoulos

The Atrium